Payment, Timescales & Delivery Information
Timescales and Delivery Details
As Dr Sam creates each and every DNA Portrait by hand in our labs, processing times can vary depending on workload. We will be able to advise you of an estimated completion date on enquiry. On average, orders take approximately 4-6 weeks to complete and ship.
All our prices are inclusive of delivery charge to a UK mainland address. We do ship internationally, PlayDNA artwork can be found as far and wide as Australia, New Zealand and South Africa! Please contact us for details of the postage costs to your location.
Your DNA swab kit will be posted within 5 days of receipt of your order.
Payment will be invoiced on confirmation of order. A deposit of 20% of your order value will be required on placing your order, to cover lab costs. The outstanding 80% will become due on acceptance of your digital artwork proof, and full payment will need to be made before your final artwork is dispatched.
Payment can be made by online bank transfer or paypal, details will be included on your invoice.