About Us

Satisfaction Guaranteed

Our key word and ethos is quality at every stage. We spent a lot of time researching the science, perfecting the lab techniques and selecting only the best materials for your final artwork and are confident that you will love your unique DNA Portrait as much as we do! However, we want you to have the peace of mind in knowing that we offer a full exchange or money-back guarantee if you are anything but delighted with your artwork, so you can buy with confidence.

 

What you should know about our Satisfaction Guaranteed promise:

 

You may request an exchange or money-back on your artwork up to 14 days from the date you receive it. Just drop us an email to let us know at customerservices@playdna.co.uk and return it to us in its original packaging at:

Customer Returns,

PlayDNA Limited,

DiagnOx Laboratory,

Cherwell Innovation Centre,

Upper Heyford, Oxon,

OX25 5HD

 

For a full refund, you will need to return all documents accompanying the artwork including your Certificate of Analysis and the information brochure.

 

We are unable to provide refunds for customers who have also purchased the digital high-resolution copy of their DNA image, although exchanges are still available.

 

Regrettably delivery costs are non-refundable.